Ocuco Opticians Privacy Policy

Use of this website

We hope that you find the information on this website both useful and informative. However we need to protect visitors and users and ask that you abide by conditions set out below. As such use of the site constitutes acceptance of the terms and conditions of usage and [Practice Name] cannot be held liable for any situations or consequences arising from not abiding by the same.

Terms of usage
We give these general guidelines but without limitation.

• Respect and courtesy in the language used is expected and required of users.
• The practice accepts that data provided by a user is bona fide data and any intentional or unintentional provision of incorrect data cannot be accepted by the practice.
• This website is provided for the purpose of commercial and informational usage only.
• Any attempt made to transmit, download or e-mail sexual, racial or religious images or otherwise legally reprehensible material through the [Practice Name] Website can and may imply the user in any legal action which the practice may take.
• Users must not use or make use of the Website so as to threaten, abuse or howsoever make defamatory statements with reference to [Practice Name], its employees or other Users.
• Using this site to send chain letters and junk "spam" mail is strictly prohibited.
• The distribution of unsolicited advertising or promotion materials is again strictly prohibited.
• The site should not be used to download, e-mail or otherwise post onto the website, files containing viruses or other executable software programmes or with the specific intention of damaging the site and/or another User''s computer or equipment.
• Prevention of access to the site is prohibited and this includes specifically
• Attempts to use methods or systems to bypass or control any security systems, codes used by the practice for the privacy and security of the system, the site and its Users.
• The name [Practice Name] is the registered trademark of [Practice Name] and any unauthorised use of the same will amount to an infringement of our Intellectual Property Rights.
• All Visitors/Users should be aware that [Practice Name] has in place software and systems which monitor the use of the [Practice Name] Website. In order to maintain its high standards [Practice Name] reserves the right to censor content and conduct which in their opinion is: damaging to the reputation and use of the Website; to [Practice Name] and/or Visitors/Users of the [Practice Name] Website and to take such legal action as is necessary to prevent the same and to ensure the security of its Website.
• [Practice Name] may monitor transactions, e-mails and visits to their Website in order to ensure compliance with their terms and conditions of usage. By reading this notice you are deemed to have consented to the monitoring of such transactions, e-mails and visits to the [Practice Name] Website.

Who are we / The practice

Ocuco Opticians, trading as [Practice Name], with a registered address of [Practice Address], is the sole and unique provider of this information. Any practices which have been subsequently acquired, purchased or otherwise set up, and which use this site as a point of reference, will have exactly the same terms and conditions of usage and the legal documentation on this site will be applicable, with the sole exception of where the new practice operates in a different jurisdiction, in which case the laws of that jurisdiction will apply as the final arbiter in case of dispute.

The company is based at Ocuco Opticians with a registered VAT number: 0125474

Contact us

Unit 8, Coolport
Coolmine Industrial Park
Blanchardstown
Dublin 15
Ireland

Updating our Privacy Statement

We may update this Privacy Statement from time to time in our sole discretion and, in such event, we will post a clear message on our Website. By continuing to use the Website after we post notification of any such changes, you accept and agree to this Privacy Statement as modified.

Data protection and your personal information

• To process your order we will ask you for personal information at the time you register as a customer (which you are required to provide before you place your first order). We may also collect personal information for Ocuco Opticians competitions for which entries are accepted online. We may also ask you for personal information when you request information from us, submit any comments to us or if you report a problem with the Website. No personal information will be collected without your consent.
• We may collect and process the following information about you:
• your name;
• date of birth;
• contact telephone numbers (including mobile);
• email and postal address;
• details of any prescription supplied to you by your healthcare professional or medical practitioner;
• information that you provide by filling in forms on the Website; and
• details of your visit to the Website and any transactions you carry out on the Website;

Using your personal information - order placement, competition entry, contacting [Practice Name] and Website browsing

Your personal information will only be used for the purposes of processing your order, entering a [Practice Name] competition, providing you with information on products or services that you request from us or which we feel may interest you (where you have consented to be contacted for such purposes) or as stated in this Privacy Statement and or at the point of collection of the data.

By ordering through the Website you are required to register for online ordering and to accept the Terms and Conditions of Purchase. Please read the Terms and Conditions of Purchase carefully. By using the site you are specifically and expressly accepting and consenting to:

• processing data relating to your credit/debit card and order details to enable the fulfilment of your order;
• processing your personal information so that the Group can inform you about new healthcare related products and services available from the Group;
• processing your personal information to enhance the services and goods the Group makes available to its customers;
• processing your personal data to conduct research about your health and shopping habits;
• transferring personal data to offices other jurisdictions which may or may not have similar data protection and data processing laws;
• using cookies and traffic data as discussed elsewhere in these legal documents.

If you do not register as a customer but wish to email [Practice Name] through the Website at [practice e-mail address] you will be providing us with personal information about yourself, including your email address, name and contact details. This may include medical information. You may also be required to supply personal information (but not medical information) through the Website for entering a [Practice Name] competition. We will only use such information for the purposes of providing a reply, reviewing any feedback or improving the Website. Such processing may include the purposes set out in the Privacy Statement and transferring the personal information to our head office (if applicable).

If you are simply browsing our Website we will not collect any personal information which will identify you however, we will collect information using cookies and/or traffic data which uses IP addresses or other numeric identifiers which analyse navigation and use of the Website.

Personal information collected will be retained by the practice for as long as is reasonably necessary (or as defined under applicable healthcare laws and regulations) to provide products and services (including after sales service) to you.

Updating, accessing or removing personal information held by us

You can amend or remove your personal details either by signing in to Your Account (if you are a registered online customer) or notifying [practice e-mail address]. You are entitled by law to request whether we hold any of your personal information and, if so, to request a copy of it. If you wish to exercise your data subject access rights, please contact us in writing by registered post, or by secure e-mail to [practice e-mail address] with sufficient information to verify your identity and the personal information you require. We may apply an administrative charge for the time spent retrieving this information and warrant to provide such information within 40 days of your request.

Passing your data to a Third Party

Unless you specifically authorise 3rd party marketing, such that we pass personal information on your behalf to other companies, we will not do so. However certain companies require some information in provision of services. We will not pass your personal information to anyone outside of the Group, without your prior consent, except the following:

• third party service providers for the purpose of delivering your order;
• in the event that the Group sells or buys any business or assets, in which case we may disclose your personal information to the prospective buyer or seller
• any agents or subcontractors that process data on our behalf; and
• or where we are otherwise legally required to do so (for example to the Irish Revenue Commissioners, any court of competent jurisdiction or any law enforcement agency with statutory authority).

Marketing material

• We may use your personal information to contact you in relation to healthcare related products and services offered by the Group. To ensure you continue to receive excellent healthcare, [Practice Name] will send you non-marketing material such as appointment reminders and notices to remind you of the expiration of your current prescription.
• You can opt out of receiving any email marketing material from the Group by removing your consent at any time either by signing in to Your Account or notifying customerservice@[Practice Name].ie Having opted in to receive email marketing material you will always be provided with an opportunity to opt out on each such communication.

Cookies and traffic data

Some measures of "traffic data" (such as number of visitors to the site) may be used. Also on-line advertising for the practice or for other 3rd party companies or websites may be used on our site. We may use technology which measures this. However no personal information is being retrieved in order to do this and use of any method of data collection which does not contain personal information, is accepted by you as part of your visit to the site.

Requesting further information

If you have any questions about the site, its content, the terms and conditions, or our usage of your data, please contact the practice using the contact methods in the section Contact details.

Intellectual Property Rights

Any brand, product and service which is mentioned on this site is owned exclusively and solely by [Practice Name] (unless otherwise indicated). There is no permission to use, reproduce, publish or represent such a brand, product and/or service names as used within this Website or elsewhere. No permission has been given in these terms and conditions and no user of this site should assume such permission. Any such action will be taken as an infringement of the Intellectual Property Rights of the practice and may result in legal action being taken against the user.

Any content in this site, and any design, text, graphics, the look, touch and feel of the site are the copyright of [Practice Name] or its content providers as applicable and must not be copied, published or reproduced in any format. Such usage will constitute an infringement of Copyright and [Practice Name] will take such measures to enforce their Intellectual Property Right as may be necessary. This provision is without limitation.

Copyright

Last updated: [date of last saving]

© Ocuco Opticians 2009. All rights reserved. See our Intellectual Property Rights Policy (see the link on the left) which apply to all trademarks and copyright material.